HKRMA 2022

Company Information公司資料
Company Name (English) 公司名稱 (英文)
Office Address (English) 辦公地址 (英文)
Business Registration Number 商業登記證號碼
Your company have a valid business registration and a physical business address with substantial operation in Hong Kong 貴公司持有有效的商業登記證及擁有香港實體辦公地址	Yes持有 No未持有
You company has both physical shop(s) and e-shop with a registered domain name and online check-out operating in Hong Kong 貴公司在香港擁有及營運店舖並且具網上付款及已註冊域名的網店	Yes擁有 No未擁有
E-shop Name / Brand Name (English) 網店 / 品牌名稱 (英文)
E-shop URL 網店網址

Contact Information聯絡資料
Contact Person Name 聯絡人名稱
Position 職位
Email 電郵
Phone 電話

Company Operation information公司營運資料

Your company has been operated for
貴公司已營運年期

<1 1-5 6-9 10-12 ≥13

貴公司的業務地區比例約多少？
what is the ratio of the region of business

Local本地 : Outbound region境外 :

No. of Outlets 店舖數量

No. of Employee僱員人數

1-3 4-10 11-20 21-50 51-100 >100

Product Category 產品類別

	Beauty Products/Cosmetics 化妝品店
	Convenience Stores 便利店
	Department Stores 百貨公司
	Electronic & Electrical Appliance 電子及電器店
	Fashion & Accessories 時裝飾物店
	Fast-food/Restaurants 快餐店/餐廳及酒樓
	Food Shops 食品店
	Furniture & home Accessories 傢俱及居室用品
	Health & Personal Care Products 健康及個人護理產品
	Infant & Child Merchandise 嬰兒及兒童商品
	Specialty Stores 專門店
	Supermarkets 超級市場
	Telecommunications 電訊
	Watch & Jewellery 鐘錶及珠寶店

No. of average monthly transactions
(online stores)
每月平均交易宗數 (網店)

No. of average monthly transactions
(physical stores)
每月平均交易宗數 (實體店)

How much do online store contribute to your company's revenue
網店佔貴公司總業務大概百份之幾

1%-24% 25%-49% 50%-74% 75%-100%

於本年度貴公司的營運資源投放重點為?
(可選多項)
Major resources allocation in this year?
(Multiple Choices)

	線下/傳統市場推廣 Offline/Traditional Marketing Promotion
	線上市場推廣 Online Marketing Promotion
	與電子商務有關符資訊科技(如銷售、客戶服務、網上支付關閘等) IT (Related to e-commerce, e.g. Sales, CRM, payment gateway)
	與營運管理有關符資訊科技(如庫存管理、物流等) IT (Related to Operation, e.g. Inventory management, logistic)
	增設實體店舖 Open new physical store
	為網店增加更多進階功能 Develop advanced features to online sotre
	電商直播平台 Live broadcast platform
	開發手機應用平台 Develop mobile app platform
	其他 Others

未來那些技術將有助貴公司發展?
(可選多項)
Which technologies will help your company grow in the future?
(Multiple Choices)

	AI機器學習 AI Machine Learing
	線上聊天機器人 Online chatbot
	店內服務型機器人 In store service robots
	倉儲自動化機器人 Autonomous Warehouse Robots
	物聯網技術 IoT Technology
	電子支付系統 E-payment system
	客戶管理系統 CRM
	網上直播平台 Live broadcast platform
	其他 Others

Purchase and reimbursement arrangement

The assessor would arrange mystery shopper to conduct online purchase at your e-shop in order to complete "Contract Fulfillment" (one of the perspectives of the assessment criteria). The online purchase and reimbursement would be arranged as follows:

Online Purchase

The below agreed maximum consumption amount should be set at the time of enrollment.
The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges.
Assessment would be made for the part of "Contract Fulfillment" after the transaction.

Reimbursement Arrangement

The mystery shopper would return the received goods and purchase invoice to your company after the assessment.
Your company to refund the balance by cash/cheque.

We confirm and agree with the above Online Purchase and Reimbursement Arrangement for Contract Fulfillment. The maximum consumption amount is

履行交易評審消費確認及報銷安排

此計劃的其中一項評審範疇為"履行交易"，評審機構必須安排神秘顧客於你的網店進行消費活動才可以作出此部份之評審。其消費及報銷安排如下：

進行消費

以下最高消費金額必須在報名時預先訂立。
神秘顧客將按同意之最高消費金額進行消費 (其金額需包括運費、會員登記費及其他不可免除的網購雜項費用)。
神秘顧客將在完成交易後，就參與網店履行交易部份作出評審。

報銷安排

神秘顧客會於評審後將所收到的貨品及付款單據交回貴公司。
參與公司以現金/支票等方式將相關費用退回。

本公司現確定及同意此認證計劃就履行交易部份之評審所作出的消費及報銷安排，最高消費金額為