EVENT DETAIL
O2O Assessment

The O2O assessment is now open for application. The assessment enable participating retailers to have a one off assessment on the O2O customer experience preformation of retail outlet service an e-shop (O2O) by secret shoppers. It help to identify the gap of the retailers’ performance on O2Ｏ customer experience.

Apply Now

Assessment Details:

Target Retailers: With no. of employee below 100, must have own online store (excluding those listing on e-commerce platform) and at least one physical store.
Target no. of retailers: 50 (First come, first served)
Fee: Free of Charge
Enquiries: Hong Kong Productivity Council
Mr. Wong/ Mr. Chui
Email: albertwong@hkpc.org / matthewchui@hkpc.org
Tel: 2788 5685 / 2788 6009

A report (e-version) with recommendation will be provided to each participating retailers


Contact us
Hong Kong Retail Management Association

 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong

 +852 2866 8311

  smartretail@hkpc.org or sme@hkrma.org

Disclaimer

Any opinions, findings, conclusions or recommendations expressed in the material/event (or by members of the project team) do not reflect the views of the Government of the Hong Kong Special Administrative Region or the Vetting Committee of the Trade and Industrial Organisation Support Fun


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