Hong Kong Retail Management Association Limited partnered with Hong Kong Productivity Council to launch the project “Navigating new retail through enhancing O2O customer experience” from 2022 to 2024, with support from the Trade and Industrial Organisation Support Fund of the Trade and Industry Department. Under the new retail landscape, this project aims to facilitate Hong Kong retailers to adopt technology and speed up seamless (O2O) shopping experience so as to uplift their competitiveness and sustain their business in new normal of retail environment and to attribute revenue growth through business expansion digitally across countries.

The first seminar with the theme "Customer Relationship Management "be held on 20 Feb 2023 and various speakers will share their insights on the upcoming technology trends and ways to capitalize on the emerging opportunities.
 

Note:

• Limited to 100 seats. First come, first served.
• The event will be conducted in hybrid format. You may choose to attend online; attend physically; or have a face-to-face interactions with the speakers and exhibitors, and keep abreast of the potential business models and trending smart retail technologies!