EVENT DETAIL
Navigating new retail through enhancing O2O customer experience - O2O Summit
The Hong Kong Retail Management Association Limited has partnered with the Hong Kong Productivity Council to launch the project "Navigating New Retail through Enhancing O2O Customer Experience" from 2022 to 2024. The project is supported by the Trade and Industrial Organisation Support Fund of the Trade and Industry Department. In the evolving retail landscape, the project aims to assist Hong Kong retailers in adopting technology and accelerating the seamless O2O shopping experience. The objective is to enhance their competitiveness, sustain their business in the new normal of the retail environment, and drive revenue growth through digital business expansion across countries.
 
The project's final deliverable, the Hong Kong Retail O2O Summit, will take place on January 30th. The summit will provide a summary of the project's achievements and invite industry experts to discuss the latest trends in the retail industry. The aim is to assist industry players in leveraging technology and embracing digital transformation to maintain their competitiveness.

 

Conference Hall

SME One, HKPC Building, 78 Tat Chee Avenue,Kowloon Tong

Date & Time

14:00 – 17:00
Jan 30th , 2024(The)


Note:

  • Limited to 200 seats. First come, first served.
  • The conference will be conducted in hybrid format. You may choose to attend online; attend physically; or have a face-to-face interactions with the speakers, and keep abreast of the potential business models and trending smart retail technologies!
Event Schedules
14:00 – 14:30
Event Registration
14:30 – 14:45
Welcome note by HKRMA
Speaker
HKRMA Representative
14:45 – 15:00
Key findings in O2O Customer Experience Assessment
Speaker
HKRMA Representative
15:00 – 16:30
Panel discussion: Building Digital Partnership and Ecosystem
Speaker

Moderator:

Ir. Alex Chan, General Manager, Digital Transforamtion Division, HKPC

Guest Speakers:

Mr. Edgar Chan, Founder of Top Blade Steak Lab Group and CEO of AIrpurchase HK

Mr. Sunny Wong, Co-founder, Set Sail Sofrware

Mr. Terrence Siu, Head of IT, Group Director, Information Technology, Vita Green Health Products Company Limited

Ms. Maggie Li, Regional General Manager – Hong Kong, Macau & Taiwan, Chow Sang Sang Jewellery Co Ltd
16:30 – 17:00
Q & A
*Please refer to the official website for any change in the schedule of the event.

Contact us
Hong Kong Retail Management Association

 7/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong

 +852 2866 8311

  smartretail@hkpc.org or sme@hkrma.org

Disclaimer

Any opinions, findings, conclusions or recommendations expressed in the material/event (or by members of the project team) do not reflect the views of the Government of the Hong Kong Special Administrative Region or the Vetting Committee of the Trade and Industrial Organisation Support Fun


©2022 Hong Kong Retail Management Association. All Rights Reserved.